Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 1-800-447-4926 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Call 1-800-447-4926 for assistance

Frequently Asked Questions / Help Center

Company Information

Who is APD Appliance Parts Distributor?

Appliance Parts Distributor was established in 1963. We are a family owned and operated business that specializes in apartment replacement, renovation and builder appliances. We are also a full distributor for parts for all major brands of appliances to truly be your one stop shop in the rental housing and building industry.

Where are you located?

We have 3 locations in Northern California

  • Main showroom and warehouse
  • 16200 East 14th street
  • San Leandro, Ca. 94578
  • Ph# 510-357-8200
  • Fax 510-278-7219
  • 6843 Dublin Blvd
  • Dublin, Ca. 94568
  • Ph# 925-828-5800
  • Fax 925-828-3638
  • 37250 Fremont Blvd
  • Fremont, Ca. 94538
  • Ph#510-490-0600
  • Fax 510-742-0691

Do you have a showroom?

Yes. We have a (small) 6500 sq. ft. showroom, which displays most of our rental property style appliances, as well as a few displays with high-end product (featuring GE Monogram products, as well as the Electrolux line).

Product Information

I can't find the product I am looking for?

Apdappliance.com has thousands of sku's on the web site for our customers to browse. We are constantly adding new products and updating our inventory. However, if there is something that you need that is not on our web site, there is a good chance we are still able to provide what you're looking for. Please call us at 1-800-447-4926 or simply send a message to sales@apdappliance.com

Do you offer Installation?

At APD drop off delivery out of the box within our delivery area is FREE Installation is available on most appliances.
Please call 1-800-447-4926 for a quote.

Does Appliance Parts Distributor sell parts?

As our name implies we are the largest stocking Appliance Parts Distributor in Northern California.
Please call 1-800-447-4926 or email sales@apdappliance.com with your needs

Order Information

What payment methods do you accept?

  • Appliance Parts accepts the following payment methods:
  • Credit Card (MasterCard, Visa, and Discover)
  • Advance Payment (Check, Money Order, Wire Transfer)
  • Corporate accounts are also available on approved credit please call for details 1-800-447-4926

How do I take advantage of rebates?

Most of our products have the rebate forms linked. Click it, print it, fill it out, and send it to the address on the form. Be sure to follow all of the instructions on the form, and fill it out completely to avoid delays and disqualifications. If you have any questions, do not hesitate to call or email our customer service team sales@apdappliance.com.

Delivery

What are your delivery options?

Local deliveries in the San Francisco bay Area will be completed by Appliance Parts own trucks and delivery crew and will include Free uncrate and set in the room of your choice up to 1 flight of stairs in most cases.

For deliveries not within our own network we will use the least expensive freight carrier available. Please call us for a quote on out of area shipments.

When will the merchandise ship?

Once orders are received, they will ship immediately. If you live within our own delivery area you will usually receive it the next day. Please see Delivery areas covered. Items shipped by truck freight will usually arrive within 1-3 working days

Do you ship outside California?

On top of California we also ship to Washington and Oregon for major appliances. We ship parts all throughout the United States.

Corporate Accounts

Do you offer discounts for corporate orders?

Yes, Appliance Parts offers special volume discounts to businesses of all sizes. We are happy to give you a quote on your project today. You are welcome to call our sales 1-800-447-4926 department for more details or email a request for a quote to sales@apdappliance.com

How do I set up a corporate account?

Simply email a request to our corporate sales team at sales@apdappliance.com or Call 1-800-447-4926 to start taking advantage of our volume corporate discount pricing.

Customer Support

Can you haul away the old appliance?

Yes for $25.00 in most cases we will haul away the old appliance and have it recycled by JACO environmental including removal of all Freon and pcb's.

What is your return policy?

Clearance Outlet Purchases
Clearance Outlet purchases are non-refundable. Many of the units we sell in the Clearance Outlet are 'scratch & dent'. These units arrive out of the manufacturer's original packaging. Manufacturer warranties still apply on most units, with the exception of cosmetic damage. Please read the individual listings thoroughly before making a purchase.

Damaged Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at and we will issue a return merchandise authorization (RMA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore a thorough inspection of all packages is important before signing.

Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon delivery and is not due to shipping damages please contact customer support at within 48 hours of receipt. If your item is defective after the first use please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.

Product Does Not Meet Your Needs
If you receive merchandise that does not meet your needs please call our customer service department within 48 hours of receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable and all returns are subject to a 25% restocking fee. We do not accept any returns on discounted outlet pieces or special order merchandise. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned. We will not be held responsible for pricing errors or discontinued models being on our web site. We are only human, and mistakes are made from time to time.

General Return Notes and Policies
You must contact us within 48 hours of receiving your merchandise if your product is damaged or does not meet your needs.